A noble obsession with doing it properly.
The owners of a Bentley do not take it to whoever is cheapest and nearest. They take it to people who understand the machine — its tolerances, its materials, its temperament. We hold a Sub-Zero refrigerator and a Wolf range to exactly that standard.
That means factory training, genuine parts, and the patience to diagnose a fault at its source rather than swap components until something works. It means protecting the floors and cabinetry we work beside, and leaving a kitchen exactly as we found it — only working as it should.
Family-owned, fully insured, and twenty-four years deep in nothing but high-end appliances. This is the only work we do, and we intend to do it better than anyone.
The Onyx standard
What every visit includes.
Discreet, background-checked technicians
Vetted, uniformed, and briefed on the homes they enter. NDAs available on request.
Genuine factory parts only
No aftermarket substitutes. Every component is Sub-Zero or Wolf OEM, sourced direct.
White-glove home protection
Floors, cabinetry and stonework are draped and protected before a single panel comes off.
Flat, upfront pricing
A fixed diagnostic fee, credited toward your repair. No surprises, no hourly meter.
Concierge scheduling
A single point of contact, arrival windows kept, and updates by text or call — your preference.
Fully bonded & insured
Comprehensive liability coverage on every visit. Your estate manager will have the paperwork.
How we work
Four steps, no shortcuts.
Diagnose at the source
A flat-fee diagnostic visit. We find the true fault — not the symptom — and explain it plainly.
Genuine parts only
Sub-Zero and Wolf OEM components, sourced direct. No aftermarket substitutes, ever.
Restore to factory spec
Calibrated, sealed and tested. Floors and cabinetry protected throughout the work.
Guarantee it
Three years, manufacturer-backed, on parts and labour. One name to call if anything is ever not right.