
Sub-Zero
Refrigerators · Freezers · Wine Storage- Refrigerator not cooling
- Freezer not freezing
- Heavy frost buildup
- Door not sealing
- Ice maker not making ice
The Onyx promise
No supplemental estimates. No revised numbers. Ever.
When our technician diagnoses your Sub-Zero, we quote one price to fix that problem, completely. That number is final. Not a starting point. Not an estimate.
You're not paying for parts and labor. You're paying for one thing: the problem you called about, solved, guaranteed, and warrantied for three years. If the repair runs deeper than anyone could see from the outside, more parts, more labor, a return visit to finish the job, the price doesn't move. The difference is ours to absorb, not yours.
Some jobs cost us more than we quoted. We finish them anyway. That's what a quote means here.
Your quote covers the problem we diagnosed, fixed completely. If we ever notice something separate, a different issue, unrelated to why you called, we'll show you, explain it, and quote it on its own. Nothing is added to your bill unless you ask us to fix it.
Every repair is backed by a 3 year parts and labor warranty, in writing.

The Onyx standard
We treat an $18,000 refrigerator the way a Bentley service bay treats a Bentley. One specialty, one standard, and the discretion the finest homes in Santa Barbara & Ventura County expect.
Vetted, uniformed, and briefed on the homes they enter. NDAs available on request.
No aftermarket substitutes. Every component is Sub-Zero or Wolf OEM, sourced direct.
Floors, cabinetry and stonework are draped and protected before a single panel comes off.
Guaranteed repair with no supplemental estimates. The number in writing is the number on your invoice.
A single point of contact, arrival windows kept, and updates by text or call, whichever you prefer.
Comprehensive liability coverage on every visit. Your estate manager will have the paperwork.
Onyx assigns you a dedicated technician, and he is the one at your door on every visit. Factory trained, background checked, in uniform. He learns your kitchen once and looks after it from then on.
The same technician, every visit.
COI with general liability and workers' comp, additional insured named within 24 hours. W-9, background check documentation, and NDAs on request. One invoice, one point of contact, multi property scheduling.
What we service
Sub-Zero and Wolf, restored to flawless.
How we work
We find the true fault, not the symptom, and explain it plainly before anything is replaced.
One written quote for the complete repair. Guaranteed, with no supplemental estimates.
Genuine Sub-Zero and Wolf OEM parts. Calibrated, sealed and tested, with floors and cabinetry protected.
The 3 Year Onyx Warranty, parts and labor, in writing. One name to call if anything is ever not right.
Questions, answered
Where we work
Onyx Sub-Zero Services helped us with a refrigerator that wasn’t cooling the way it should. They found the problem quickly, took care of the repair, and it’s been running normally ever since.
3 weeks ago · Posted on Google
Great service from start to finish—the technician was professional, friendly, and quickly fixed the issue with my appliance. The price was reasonable, and everything has been working perfectly since the repair.
in the last week · Posted on Google
I got an issue with my kitchen dishwasher. I called them to get estimate. It was the best service I’ve met. Quick estimation, nice and kind master. Really professional service was provided. Strongly recommend.
a week ago · Posted on Google
John did an excellent job, going the extra mile. We where leaving on vacation on saturday and the spare parts arrived 8pm on friday, so he came at 9pm to fix the problem. Thank you!!!
a month ago · Posted on Google
Same day service · Santa Barbara & Ventura County
One number, and it is handled, from diagnosis to a kitchen that simply works again.
One Quote. One Price. Guaranteed Repair. No Supplemental Estimates.