
Sub-Zero
Refrigerators · Freezers · Wine Storage- Refrigerator not cooling
- Freezer not freezing
- Heavy frost buildup
- Door not sealing
- Ice maker not making ice
The Onyx promise
No supplemental estimates. No revised numbers. Ever.
When our technician diagnoses your Sub-Zero, we quote one price to fix that problem, completely. That number is final. Not a starting point. Not an estimate.
You're not paying for parts and labor. You're paying for one thing: the problem you called about, solved, guaranteed, and warrantied for three years. If the repair runs deeper than anyone could see from the outside, more parts, more labor, a return visit to finish the job, the price doesn't move. The difference is ours to absorb, not yours.
Some jobs cost us more than we quoted. We finish them anyway. That's what a quote means here.
Your quote covers the problem we diagnosed, fixed completely. If we ever notice something separate, a different issue, unrelated to why you called, we'll show you, explain it, and quote it on its own. Nothing is added to your bill unless you ask us to fix it.
Every repair is backed by a 3 year parts and labor warranty, in writing.

The Onyx standard
We treat an $18,000 refrigerator the way a Bentley service bay treats a Bentley. One specialty, one standard, and the discretion the finest homes in Orange County expect.
Vetted, uniformed, and briefed on the homes they enter. NDAs available on request.
No aftermarket substitutes. Every component is Sub-Zero or Wolf OEM, sourced direct.
Floors, cabinetry and stonework are draped and protected before a single panel comes off.
Guaranteed repair with no supplemental estimates. The number in writing is the number on your invoice.
A single point of contact, arrival windows kept, and updates by text or call, whichever you prefer.
Comprehensive liability coverage on every visit. Your estate manager will have the paperwork.
Onyx assigns you a dedicated technician, and he is the one at your door on every visit. Factory trained, background checked, in uniform. He learns your kitchen once and looks after it from then on.
The same technician, every visit.
COI with general liability and workers' comp, additional insured named within 24 hours. W-9, background check documentation, and NDAs on request. One invoice, one point of contact, multi property scheduling.
What we service
Sub-Zero and Wolf, restored to flawless.
How we work
We find the true fault, not the symptom, and explain it plainly before anything is replaced.
One written quote for the complete repair. Guaranteed, with no supplemental estimates.
Genuine Sub-Zero and Wolf OEM parts. Calibrated, sealed and tested, with floors and cabinetry protected.
The 3 Year Onyx Warranty, parts and labor, in writing. One name to call if anything is ever not right.
Questions, answered
Where we work
Eugene repaired our Sub-Zero refrigerator after it started making a strange noise and struggling to stay cold. He was thorough and made sure everything was running properly before leaving.
a week ago · Posted on GoogleRead on Google →
Our built-in refrigerator is one of those appliances you really don't want going down. Onyx Sub-Zero Services got it working again quickly and made the repair much easier than we expected.
a week ago · Posted on GoogleRead on Google →
John came by for a Sub-Zero wine storage unit that had been running warmer than usual. He found the problem, answered our questions, and had everything back to normal before he left.
2 weeks ago · Posted on GoogleRead on Google →
We had a problem with our Sub-Zero undercounter refrigerator and called Onyx Sub-Zero Services. The appointment went smoothly, and the unit is holding the right temperature again.
2 weeks ago · Posted on GoogleRead on Google →
Onyx Sub-Zero Services saved us from replacing our older Sub-Zero fridge. They found a repairable issue, took care of it, and the refrigerator has been working great ever since.
2 weeks ago · Posted on GoogleRead on Google →
Eugene worked on our Sub-Zero refrigerator and was very easy to deal with. No rushing or unnecessary sales talk, just a clear explanation of the problem and a proper repair.
2 weeks ago · Posted on GoogleRead on Google →
Our Sub-Zero wine storage unit stopped holding a steady temperature, so we called Onyx Sub-Zero Services. They found the issue and got it taken care of without making the whole process complicated.
2 weeks ago · Posted on GoogleRead on Google →
Very good experience from start to finish. They arrived on time, explained what was wrong, and fixed the appliance without any hassle. Fair price and great customer service. I would use them again.
5 weeks ago · Posted on GoogleRead on Google →
Excellent appliance repair service
5 weeks ago · Posted on GoogleRead on Google →
Super reliable service! Our range needed urgent repair, and Onyx handled it with no hassle. Fixed right the first time, transparent pricing, and great communication. Highly recommend them
5 weeks ago · Posted on GoogleRead on Google →
Great service and a friendly, professional team. Really happy with the overall experience.
5 weeks ago · Posted on GoogleRead on Google →
Great service from start to finish—the technician was professional, friendly, and quickly fixed the issue with my appliance. The price was reasonable, and everything has been working perfectly since the repair.
6 weeks ago · Posted on GoogleRead on Google →
Onyx Sub-Zero Services helped us with a refrigerator that wasn't cooling the way it should. They found the problem quickly, took care of the repair, and it's been running normally ever since.
9 weeks ago · Posted on GoogleRead on Google →
John did an excellent job, going the extra mile. We where leaving on vacation on saturday and the spare parts arrived 8pm on friday, so he came at 9pm to fix the problem. Thank you!!!
11 weeks ago · Posted on GoogleRead on Google →
Same day service · Orange County
One number, and it is handled, from diagnosis to a kitchen that simply works again.
One Quote. One Price. Guaranteed Repair. No Supplemental Estimates.