Sub-Zero
Refrigerators · Freezers · Wine Storage- Refrigerator not cooling
- Freezer not freezing
- Heavy frost buildup
- Door not sealing
- Ice maker not making ice
The Onyx promise
One Quote. One Price. Guaranteed.
No supplemental estimates. No revised numbers. Ever.
When our technician diagnoses your Sub-Zero, we quote one price to fix that problem, completely. That number is final. Not a starting point. Not an estimate.
You're not paying for parts and labor. You're paying for one thing: the problem you called about, solved, guaranteed, and warrantied for three years. If the repair runs deeper than anyone could see from the outside, more parts, more labor, a return visit to finish the job, the price doesn't move. The difference is ours to absorb, not yours.
Some jobs cost us more than we quoted. We finish them anyway. That's what a quote means here.
Your quote covers the problem we diagnosed, fixed completely. If we ever notice something separate, a different issue, unrelated to why you called, we'll show you, explain it, and quote it on its own. Nothing is added to your bill unless you ask us to fix it.
Every repair is backed by a 3 year parts and labor warranty, in writing.
Licensed & Insured
Fully covered, every visit
Same Day Service
7 days, 7am to 7pm
Factory Trained
Certified on Sub-Zero & Wolf
3 Year Onyx Warranty
Parts and labor, in writing
The Onyx standard
Your kitchen holds a standard. So do we.
We treat an $18,000 refrigerator the way a Bentley service bay treats a Bentley. One specialty, one standard, and the discretion the finest homes in Orange County expect.
24YRS
On luxury appliances only
100%
Genuine factory parts only
3YR
Onyx Warranty, in writing
7DAYS
Open daily, 7am to 7pm
$95
Diagnostic, waived with your repair
Discreet, vetted technicians
Vetted, uniformed, and briefed on the homes they enter. NDAs available on request.
Genuine factory parts only
No aftermarket substitutes. Every component is Sub-Zero or Wolf OEM, sourced direct.
White glove home protection
Floors, cabinetry and stonework are draped and protected before a single panel comes off.
Flat, upfront pricing
A $95 diagnostic, waived with your repair. No surprises, no hourly meter.
Concierge scheduling
A single point of contact, arrival windows kept, and updates by text or call, whichever you prefer.
Fully bonded and insured
Comprehensive liability coverage on every visit. Your estate manager will have the paperwork.
Your technician
One technician, assigned to your home.
Onyx assigns you a dedicated technician, and he is the one at your door on every visit. Factory trained, background checked, in uniform. He learns your kitchen once and looks after it from then on.
The same technician, every visit.
For estate and property managers
The paperwork, ready before you ask.
COI with general liability and workers' comp, additional insured named within 24 hours. W-9, background check documentation, and NDAs on request. One invoice, one point of contact, multi property scheduling.
What we service
Two brands. Total mastery.
Sub-Zero and Wolf, restored to flawless.
How we work
Four steps, no shortcuts.
01
Diagnose at the source
A flat fee diagnostic visit. We find the true fault, not the symptom, and explain it plainly.
02
Genuine parts only
Sub-Zero and Wolf OEM components, sourced direct. No aftermarket substitutes, ever.
03
Restore to factory spec
Calibrated, sealed and tested. Floors and cabinetry protected throughout the work.
04
Guarantee it
The 3 Year Onyx Warranty, parts and labor, in writing. One name to call if anything is ever not right.
Questions, answered
The details that matter.
Where we work
At your door across Orange County.
Newport BeachNewport CoastCorona del MarBalboa IslandLaguna BeachEmerald BayCrystal CoveDana PointMonarch BeachLaguna NiguelCoto de CazaShady CanyonVilla ParkAnaheim HillsYorba LindaHuntington Harbour
What clients say
Reviews from Google · the stars are the reviewers' own ratings
John came to see what was wrong with my fridge and fixed it right away. So nice and on time!
John was a real pro — he quickly identified the issue with our fridge, ordered the needed part and followed up once the part arrived. Thanks to his help we will now get another 10 years out of the fridge. This company is great!
Same day service · Orange County
Your peace of mind is one call away.
One number, and it is handled, from diagnosis to a kitchen that simply works again.
$95 diagnostic, waived with your repair.